Qazaqsoft · Website support
Website support is for businesses after launch when it matters to keep an eye on stability, security, speed and growth. We deliver technical support, maintain websites, fix bugs, update CMSs, improve functionality and help grow the project for new goals.
We take on corporate sites, online stores, landing pages, service platforms, sites on CMSs, frameworks and custom development. We work with companies in Almaty, Astana and across Kazakhstan.
Stability and growth
End-to-end site support is regular work with the technical side, content, security, integrations and project growth. Suits companies that want a reliable partner after launch — without the cost of keeping a developer on staff.
Under support we watch uptime, fix bugs, update CMS and modules, validate request forms, set up backups, make edits, add pages and improve functionality.
The main goal — make the site run stably, load fast, not break after updates and keep bringing leads. Support and growth are ongoing work on the company's digital asset — not one-off edits.
Almaty
Website support in Almaty matters for companies where the site is the main source of leads, sales or service presentation. If the site goes down occasionally, loads slowly or needs regular edits — it should be put on technical support.
Especially relevant for companies where the site is the main lead, sales or service-presentation source. If the site goes down occasionally, loads slowly, fails to send forms or needs regular edits — it should be put on technical support. Office meetings on Gagarin Avenue or remote format are both options.
We deliver website technical support in Almaty: info updates, bug fixes, section improvements, form monitoring, analytics setup, speed improvements. We help keep the site current — without hiring an in-house developer.
Kazakhstan and Astana
Website support in Kazakhstan for companies in different cities. Most tasks run remotely: via HelpDesk, messengers, email, task tracker and regular reporting. The client sees which tasks are set, what's done and what's in progress.
Full site support in Astana in a remote format. We take on both new post-launch projects and sites previously built by another team. Regular maintenance, urgent fixes, functional improvements and stability monitoring are possible.
Businesses get help regardless of city. Work runs through a transparent ticketing system: we record tasks, set priority, agree on scope and provide reporting. We can run the site continuously, jump in for urgent tasks or work to SLA.
What's included
Technical support covers more than bug fixes. It's a set of work that keeps the site running, grows functionality and reduces the risk of technical issues.
We check whether the site is available and whether key pages, forms, buttons, cart, customer portal and integrations work. If bugs appear — we analyse the cause and fix them. Site support especially matters for businesses that take leads through the site.
Regular updates cut the risk of vulnerabilities and instability. We do this carefully: check compatibility first, take a backup and watch the site after the change. Reduces the risk of breakage and keeps the project current.
We help set up backups, monitor vulnerabilities, watch for suspicious activity and restore the site after failures. If the site has already been hacked — we'll run diagnostics, clean, restore and harden security.
We can improve the existing site without a full rebuild. Calculators, filters, forms, quizzes, customer portals, online booking, notifications, integrations. Convenient when the current platform fits but lacks features for new business goals.
Regular technical and content work: adding pages, updating info, publishing materials, configuring sections, checking forms and monitoring rendering. Suits companies that need to keep info current without an in-house specialist.
We analyse the technical reasons for slowness, optimise images, scripts, page structure, server settings and individual elements. The goal — make the site faster, more stable and more convenient for clients. Speed affects conversion and ad performance.
SLA
SLA suits companies where the site is mission-critical for sales, service or internal work. It defines task-response rules, deadlines, priorities and team responsibility up front. Especially relevant for online stores, B2B services, corporate sites with integrations and customer portals.
SLA fixes how fast the team reacts based on priority. Basic — next business day, Standard SLA — 4 hours for critical incidents, Premium SLA — 1 hour with 99.9% availability. The policy makes the service clear: the client knows where to reach out and when to expect a response.
When the site is down, payments don't work, forms don't submit or there's a critical bug — the task gets high priority. The team quickly jumps into diagnostics and fixes. Reduces the risk of downtime, lost leads and reputational damage.
Every request is logged, assigned a status, priority, comments and outcome. The client doesn't need to keep tasks in chats and remember what was agreed. The entire support history lives in one place.
For projects with steady load, you can dedicate a specialist or team. Convenient when the site is constantly growing and needs improvements, integrations, updates and oversight. Support becomes part of the project's growth — not a series of one-off fixes.
Maintenance
Post-launch maintenance is needed so the project doesn't go stale technically and turn into a source of problems. Even when the site works today — without regular checks, bugs, module conflicts, vulnerabilities and speed issues can appear over time.
Scheduled checks, updates, backups, security oversight, minor bug fixes and technical tweaks. Suits businesses that don't want to wait for a critical breakage and prefer to keep the site in shape proactively.
Sometimes the site visually works but leads don't reach managers or data doesn't sync with CRM. We check key user scenarios and help fix bugs that may affect leads and sales.
We can update copy, prices, images, services, cases, contacts, documents, news. Also small visual and structural tweaks. Convenient for companies that need to keep info current without a dedicated developer.
We help set up regular backups and monitor baseline security. Important for restoring the project after failures, update errors, hacks or accidental data deletion. Cuts risk and makes support reliable.
Support types
Support is ongoing work with the project after launch. Covers technical tasks, content updates, functional growth, security monitoring and adapting the site to new goals.
Updating info on the company, services, cases, vacancies, news, documents and request forms. We monitor speed, security, responsiveness and the work of every section. A corporate site is the first contact point with clients and partners.
Learn more →Needs careful monitoring — a bug can directly affect sales. Checking the cart, checkout, payments, delivery, product cards, filters, warehouse/CRM/1C integrations. We help fix technical issues quickly.
Learn more →Often used for ads — request forms, buttons, quizzes, analytics and thank-you pages need to work correctly. We can edit offer, blocks, structure, copy, forms, CTAs and visuals for ad campaigns.
Learn more →We work with sites on popular CMSs (WordPress, Strapi), frameworks (Next.js, Laravel, Django) and custom solutions. Before kickoff we study the structure, access, code, plugins, integrations and risks. If another team built the site — audit first.
Combines technical support, maintenance, administration, improvements and growth. One contractor for every site task. Helps not just fix current bugs but steadily improve the site and adapt it to new business processes.
Growth
Improvements are needed when the existing project works but the business needs new sections, features, integrations or UX upgrades. You don't always need to rebuild from scratch — often growing the existing system is enough.
We can add new services, landing pages, portfolio sections, blog, SEO pages, product cards, city pages or commercial directions. Helps the site grow with the business and capture new search queries without a full rebuild.
When the current functionality isn't enough — we add calculators, filters, forms, quizzes, customer portals, online booking, notifications and other elements. Suits companies that want to improve the product step by step instead of launching new development.
We connect the site to CRM (Bitrix24, amoCRM), payment systems (Kaspi Pay, Halyk), email tools, analytics, maps, warehouse systems, external APIs. They automate lead handling and make the site part of business processes.
Learn more →We take on support for sites built by another studio, freelancer or in-house team. We run diagnostics, study the code, CMS, structure, plugins. If there's technical debt or unstable solutions — we propose a fix plan.
The site changes with the company. When new services, markets, products, ad campaigns or sales teams appear — we adapt. We log tasks, assess priority, plan work and roll out changes so the site stays stable.
Learn more →Pricing
Cost depends on scope, project type, technology, task urgency and engagement format. A simple services site may need only the base package, while an online store or a service with integrations needs extended support.
Site type, CMS or framework, page count, integrations, code complexity, task frequency, SLA needs, response urgency and improvement volume. Risk factors matter too: outdated CMS, unsupported plugins, missing documentation, unstable hosting.
Basic — from 60,000 KZT/month (hosting, backups, up to 4 h/month, next business day response). Standard SLA — from 150,000 KZT/month (up to 12 h/month, 24/7 monitoring, 4-hour response, monthly report). Premium SLA — from 300,000 KZT/month (up to 30 h/month, 1-hour response, 99.9% availability, dedicated manager).
Usually higher than standard support because it covers response policies, prioritised tasks, urgent specialist engagement and stricter monitoring. Suits projects where site downtime can mean lost leads, sales or critical business processes.
Define site type, platform, current state, monthly task count, improvement needs, response urgency and reporting requirements. Hours beyond the package — from 12,000 KZT/hour (business hours) or 18,000 KZT/hour (after hours and weekends).
Process
We run support so the client understands the process, timelines and outcome. Tasks don't get lost in chats, priorities are pinned, and completed work can be checked in the report. Especially important when another team built the site.
We study the site: CMS, structure, code, speed, security, plugins, forms, integrations, hosting and typical bugs. Helps understand which tasks to tackle first and whether the site can be picked up for support safely.
We agree on the work format, access, communication channels, priorities and task-management rules. If SLA is needed — we separately fix response times and urgent-handling procedures. Helps onboard the project fast and avoid chaos.
We split tasks into urgent, important, scheduled and growth work. For example, a broken request form has higher priority than swapping an image. Planning uses time effectively — from critical issues to growth.
After execution we verify the outcome: pages, forms, integrations, behaviour across devices and no new bugs. Every edit must close the task and not break existing site behaviour.
The client gets info on completed work: which tasks closed, how long they took, which problems were found and what we recommend next. Makes support transparent and shows real value.
Warning signs
Better to plug support in early — when the site is regularly used in sales, ads, customer service or internal processes. If the site drives leads or affects client trust — it can't be left without technical oversight.
If the site sometimes won't open, throws errors, loads slowly or breaks on mobile — diagnostics are needed. Problems can come from hosting, code, plugins, the database or external services. Regular support helps find the cause and reduce repeat failures.
Outdated components raise the risk of hacks, bugs and conflicts. But updating without checks is risky too — the site can break after incompatible changes. We run updates as part of professional maintenance, with backups and outcome monitoring.
If forms don't work, markup breaks, pages don't render right, leads aren't transmitted or new functionality is needed — hand the project over to support. We close minor edits as well as more complex improvement work.
If the site was already hacked, suspicious pages, redirects, spam, errors or browser warnings appeared — urgent technical diagnostics are needed. We help restore the site, harden security, set up backups and reduce repeat-incident risk.
Not every company needs an in-house developer. Often it's cheaper to outsource site support and get the work on demand or via a monthly package. You get technical expertise without hiring, training or team-management costs.
Cases
The portfolio shows real examples: what was wrong with the site, what the team did, which improvements were rolled out and what business outcome was achieved. We structure the cards: site type, original problem, work delivered, timeline, tech and outcome.
Examples: speed-up, form-error fixes, recovery from failure, new sections, CRM integration or online-store stabilisation. Company website support isn't an abstract service — it's concrete technical and business outcomes.
Trust
The team works not only on building sites but on supporting, improving and growing them. We understand how commercial sites are built, which tasks matter for the business and why technical stability directly affects leads and sales.
We can plug into a project built by another team. First we audit, study the technical state, identify risks and only then propose a work plan. Helps onboard a site safely without chaotic changes.
Site support and growth are one process. We fix bugs but also propose improvements: new sections, integrations, UX upgrades, speed improvements, structure updates. The site grows — not freezing at its first version.
The client knows which tasks are in progress, which are done and what's recommended next. Removes uncertainty and makes technical support transparent. Especially important for businesses that previously dealt with chaotic contractors.
We work with companies in Almaty, Astana and other cities. Support is organised remotely — most tasks can be solved quickly without being tied to an office. What matters isn't the contractor's city — it's a clear process, expertise and stable results.
Technologies
We support sites on CMSs, frameworks and custom solutions. Before kickoff we study the project's technical base to define a safe support format. If the site is non-standard or undocumented — we start with an audit.
We work with CMS sites (WordPress, Strapi, Bitrix): update plugins and modules, fix bugs, configure forms, add pages, monitor security. Careful updates and backups especially matter — plugin conflicts can affect the entire project.
Corporate sites require info currency, stable form work and quality presentation. Online stores need deeper oversight: cart, payment, delivery, filters, cards, integrations. Each type — its own support format.
When the site runs on a framework (Next.js, React, Vue, Laravel, Django) or custom development — support covers frontend fixes, backend improvements, database work, API, server logic and integrations. Demands deeper technical analysis.
We work with site integrations: CRM (Bitrix24, amoCRM), payment systems (Kaspi Pay, Halyk), analytics, maps, email, warehouses, external APIs. If an integration is unstable or leads are lost — we diagnose and fix.
Related services
When the site needs more than support — Qazaqsoft plugs in adjacent services. Convenient when the business wants one contractor for the site, design, CRM, online store or mobile app.
If the current site is technically outdated or doesn't solve the business goal — you can move from support to a new build. We build sites turnkey: from structure and design to markup, programming and launch.
View service →When the problem isn't only technical but also usability — UI/UX design plugs in. We can improve page structure, forms, navigation, service cards, user path and the site's visual feel.
View service →When the business needs to automate lead handling, sales, clients and internal processes — we plug in a CRM. The site can route leads to the CRM, log sources, statuses and communication history.
View service →For eCommerce projects support can grow into store development: catalog, filters, cart, payment, delivery, customer portal and warehouse/1C integrations.
View service →When the business needs a separate digital product for clients or staff — we look at mobile app development. Relevant for services, booking, delivery, education, eCommerce and internal processes.
View service →Inquiry
Hand the site over to Qazaqsoft support when you need a reliable technical contractor for stable operation, maintenance and project growth. We can start with an audit, find issues, propose a task plan and pick the right work format.
You can order a one-off diagnostic, monthly maintenance, an hours package, site improvements or SLA-based technical support. Submit a request, send a link to the site and briefly describe the tasks.
FAQ
Depends on site type, task volume, CMS, integration count and response urgency. Basic package — from 60,000 KZT/month (up to 4 h), Standard SLA — from 150,000 KZT/month (up to 12 h + 24/7 monitoring), Premium SLA — from 300,000 KZT/month (up to 30 h + 99.9% availability). Hours beyond the package — from 12,000 KZT/hour.
Uptime monitoring, bug fixes, CMS and plugin updates, backups, security, form checks, administration, content edits, functionality improvements and stability monitoring. Scope can expand to the project task.
Maintenance is more about regular technical checks, updates, backups and minor edits — routine. Support is broader: covers maintenance, urgent tasks, functionality improvements, project growth and SLA. Support solves any problem; maintenance handles scheduled work.
Yes. We take on sites after other development. First we audit, study structure, code, CMS, plugins and integrations, then propose a work plan and engagement format. We help onboard the project safely.
Yes. Under support we deliver improvements: add new pages, improve functionality, plug in CRM, payments, forms, calculators, customer portals and external services. If the scope exceeds the hour package — we estimate separately.
Yes. You can order a one-off task: fix a bug, update the site, recover after a failure, check forms, address an integration issue or run technical diagnostics. Charged by the hour — from 12,000 KZT/hour.
Yes. We deliver site support in Almaty, site support in Astana and work with companies across Kazakhstan. Most tasks run remotely via the ticketing system. On request — meetings in the Almaty office or the Astana Hub representation.
Yes. For projects where fast response matters we can enable SLA. Standard SLA — 4-hour response, Premium SLA — 1-hour response and 99.9% availability. Priorities, response times, urgent-handling rules and reporting are fixed.
Handover
When you need a reliable technical partner — hand the site over to Qazaqsoft support. We'll start with an audit, find the issues and propose a task plan. Fits a one-off diagnostic, monthly maintenance, SLA or comprehensive support.
Submit a request, send the site link and briefly describe what's needed: fix bugs, update CMS, speed up the site, plug in integrations, add new sections or set up ongoing support.
Qazaqsoft
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AI calculator
You can calculate support cost via a short AI quiz. Specify the site type, CMS, monthly task count, whether SLA is needed, response urgency, presence of integrations and the city. The system proposes the right format: one-off support, monthly maintenance, hours package or SLA.
For a precise estimate send the site link and describe the tasks — we'll check the project, assess its state and propose the optimal option.
