AI-first Customer Experience platform using LLM agents with RAG support and seamless messenger integration.

Mamen.ai is an enterprise solution for CX (Customer Experience) transformation, replacing traditional scripted bots with intelligent agents powered by modern LLMs.

Key Functionality

LLM OrchestrationUtilizing advanced models (GPT-4, Claude) for natural, non-linear dialogue handling.

RAG EngineIntegrating corporate knowledge bases via vector databases for accurate, documentation-based answers.

OmnichannelA unified management interface for WhatsApp, Telegram, and web widgets.

No-code BuilderConfiguring AI agent behavior and tone without writing a single line of code.

Human HandoffAutomatic escalation of complex queries to live agents while maintaining full context.

Technical Process

01.

Knowledge Base

Parsing and vectorizing corporate data to feed the RAG model.

02.

Prompt Ops

Developing and testing system prompts to ensure business logic compliance.

03.

Integration

Implementing webhooks and API connectors for synchronization with the client's CRM.